Zoho Invests in Enhancing Philippine Businesses’ Human Capital Development and Promoting Digital Transformation
Zoho Corporation, a leading global technology company, recognizes the significant growth opportunities for Philippine businesses through effective software solutions. As Zoho continues to innovate with new product features and AI enhancements, it remains crucial for them to engage customers actively, ensuring their employees are equipped with the necessary skills to maximize the benefits of their solutions.
According to Statista, leveraging digital technologies could unlock US$101.3 billion in annual economic value by 2030 in the Philippines. However, the digital skills gap among the workforce remains a key challenge. This year, Zoho has intensified its training and outreach initiatives to enhance the technological capabilities of employees in Philippine businesses. Zoho CRM, the company’s flagship product for managing sales processes and customer relationships, hosted a Customer Experience Workshop in Manila. This event trained over 100 attendees, helping them explore the software’s extensive features and set up automated workflows to improve process efficiency.
Beyond Manila, Zoho expanded its reach by organizing “Discover Zoho” an introductory workshop highlighting key Zoho products, in Cebu. Additionally, Zoho participated in DEVCON’s 2024 Summit in Mindanao, further extending its engagement with the local tech community.
Table of Contents
Zoholics – Zoho User Conference in Manila
In Zoho’s constant effort to engage more closely with their customers, Zoho hosted its annual user conference on August 30, 2024 at Edsa Shangri-La Manila. The event featured four distinct tracks covering customer experience, developer tools, collaboration solutions, finance, HR, and various other applications essential for business operations. Attendees benefited from insightful presentations from Zoho’s product teams, live demonstrations of product updates, and engaging customer panels where business owners shared their experiences with Zoho solutions.
With over 400 attendees, the Manila edition of Zoholics remains Zoho’s most highly attended event in South East Asia. This underscores the vibrant enthusiasm within the Manila business community for discussions on digital transformation and other proactive search for support across various Zoho products.
Zoho’s Enhanced Top Products in the Philippines
In the dynamic business landscape of the Philippines, Zoho’s suite of products continues to thrive, with year-over-year customer growth exceeding 20%. Zoho is positioned as a trusted partner for businesses embarking on their digital transformation journey. For more than a decade, Zoho has integrated AI (Zia) across its product portfolio, leveraging proprietary technology hosted on its private cloud to drive Generative AI capabilities within Zoho solutions now.
The key products favored by businesses in the Philippines include:
- Zoho CRM: Streamlining customer relationship management and sales processes, Zoho CRM enhances interactions with customers. Powered by Generative AI, users can extract and summarize key information from customer records, provide predictive deal analysis, create personalized emails and templates, and performs grammar checks, among other functionalities.
- Zoho One: Offering an integrated suite of over 40 applications, Zoho One is the preferred choice for organizations seeking comprehensive solutions to streamline operations and enhance productivity.
- Zoho Workplace: Empowering teams with collaboration and communication tools, Zoho Workplace supports efficient teamwork and project management. Genrative AI enhances productivity tools by suggesting headlines, titles, improving word choices, punctuation, and content length in documents. Additionally, users can ask questions within Writer and seamlessly integrate answers.
- Zoho Desk: Ensuring exceptional customer support and ticket management, Zoho Desk enables businesses to deliver superior service. Leveraging Gernative AI, customer management agents can automatically summarize tickets, analyze customer mood based on tone, generate replies from knowledge base articles, and more, significantly boosting agent effectiveness and efficiency.
- Zoho Creator: Enabling businesses to develop customer applications without coding. Zoho Creator provides flexibility and customization tailored to unique business needs.
Zoho’s Vision for the Future of Philippine Business
Zoho remains committed to driving the digital transformation journey for Philippine businesses, empowering them with innovative solutions and robust support. As we look ahead, we are dedicated to expanding our local presence, fostering deeper engagements through educational initiatives and community partnerships. With our comprehensive suite of products and unwavering commitment to customer success, Zoho is poised to continue playing a pivotal role in shaping the future of business operations in the Philippines.
For more information, visit www.zoho.com.
