Among the first of its kind in the world, PLDT Home Always On newly launched hybrid modem can automatically switch a customer’s connection from fiber to LTE in case of downtime. The device can deliver speeds of up to 1 Gbps and is equipped with unlimited LTE that serves as backup.
PLDT Home Always On: No need to worry about losing access to the internet
“We call this ‘Always On.’ In the event of a service interruption, you don’t need to worry about losing access to the internet. Even with a severed cable, you will stay connected and pursue your online activities with minimal interruption,” said Jeremiah de la Cruz, Senior Vice President and Head of Home Business Group at PLDT.
When the device detects downtime and switches to LTE, the new Always On modem will also file a service repair ticket so that customers no longer have to report loss of service. PLDT Home customers will be notified via SMS about the downtime of their service and their repair ticket.
According to PLDT executives at the PLDT Home Always On Press Conference, the LTE portion of the modem doesn’t need any top-up for credits. Unlike its broadband Prepaid counterpart, PLDT Home Always On ‘s LTE is much faster and does not expire.
ALSO READ: My Positive PLDT Home Customer Service Experience
“We wanted to create a product that was responsive to the needs of our customers. We believe this will help elevate the internet standard in the country,” added de la Cruz. After launching Gigabit Fiber plans that offer up to 10Gbps of speed, PLDT Home is now improving customer service and network reliability, as well as fostering customer loyalty. Home aims to improve customer retention, which in 2023 was already better than industry average.
PLDT has earmarked between P75 billion and P78 billion for capital expenditures this year for mobile, port rollout, data centers and submarine cables. PLDT Inc. operates the country’s most extensive and robust fiber infrastructure, which currently spans over 1.1 million cable kilometers, consisting of over 0.2 million cable kilometers of international fiber and about 0.9 million cable kilometers of domestic fiber as of December 2023. PLDT’s fiber infrastructure supports Smart’s mobile network nationwide, enabling a fast and reliable internet experience for all on both fixed and mobile.
For more information, visit PLDT Home’s website.
